Privacy and Terms of Use

We're committed to protecting and respecting the privacy of our website visitors. The following policy details how we collect and treat your personal information. 

 

Who are we?

Vagabond Voices is an independent Glasgow-based publisher of literary titles in English and translation. For more information about us, please visit our Contact page.

 

What information do we collect?

We may collect, store and use the following kinds of personal data:

- information about how you use our website: this includes your IP address, geographical location, browser and device types, referral source, the length of your visit and the pages you've viewed. We access this information via SquareSpace's in-built Analytics as well as via Google Analytics. Our purpose in monitoring this information is to gauge reception of our site – particularly when we've changed something on it (for example, done a redesign), or added new content. Knowing which content most interests people helps us tailor our output to our readers' tastes.

- information relating to any transactions between you and us made on this website or through our online payment processor, Stripe. This includes your name, address and the product(s) you wish to purchase. The information remains in our secure databases on Squarespace and Stripe. We do not use this information for anything other than to process orders (including payments and refunds). 

- information that you provide to us when you sign up to our email newsletter, which we produce through MailChimp, whose privacy policy you can read here.

 

Cookie policy

We are hosted on Squarespace and have the same Cookie Policy as they do. We've quoted part of it below. Read SquareSpace's full Cookie Policy here.

Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. We use cookies on the website and associated domains of www.squarespace.com and on Squarespace web and mobile applications for the following purposes:

  • Authentication, Customization, Security and Other Functional Cookies. Cookies help us verify your Account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials and to remember choices you’ve made on the Services, such as your language preference.  
     
  • Performance And Analytics. Cookies help us analyze how the Services are being accessed and used, and enable us to track performance of the Services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting.
     
  • Third Parties. Third Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.
     
  • Squarespace Ads. We partner with third party publishers, advertising networks and service providers to manage our ads on other sites. Our third party partners may set cookies on your device or browser to gather information about your activities on the Services and other sites you visit, in order to provide you with Squarespace ads. For example, if you visit Squarespace and also use a social media platform, you may see a Squarespace ad in your social media newsfeed or timeline.
     
  • Opting Out. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We currently don’t respond to DNT:1 signals from browsers visiting our Services. You can also opt out of receiving interest-based ads from certain ad networks here (or if located in the European Union, here).

Squarespace uses a variety of cookies, to see a complete list of them, please click here. During your visit to our site we may use both "session" and "persistent" cookies. Session cookies do things like storing the state of your cart while you're paying in Stripe. These are deleted once your payment has been processed (i.e. once your "session" is closed). Persistent cookies are longer-lasting – for example, they help our site recognise a return visitor and prevent repeat pop-up messages. At some point they will expire on their own, but it's more likely that you'll end up deleting them yourself if you regularly choose to delete cookies whilst clearing your cache.

As mentioned above, we use Google Analytics in combination with Squarespace's in-built analytics in order to create and view our website usage statistics. Google Analytics gathers these statistics via cookies that it stores on users' computers. The information is stored by Google. To view Google's privacy policy, please click here.  

Our payment processor, Stripe, may also send you cookies. Stripe's privacy policy is available here.

 

How we use your personal data

Any personal data you submit on this website will be used for the purposes specified in this policy and/or on other relevant pages of this site. 

We may use your personal information to do the following things: 

- send you goods either purchased or subscribed to via our website (i.e. books, newsletter)
- process payments and/or refunds, and send you receipts
     - we process online payments through Stripe. We share information with Stripe solely in order to process payments made on our website.
- send you email notifications if you've requested them
- provide third parties such as Google Analytics with anonymous statistical information so that they may produce reports about our website usage
- gauge user behaviour through cookies, including but not limited to:
     - gauging interest in our website content through tracking page visits and time spent on pages
     - evaluating the efficacy of social media referrals through analytics reports
     - for a more detailed list, see our Cookie Policy above
- address any enquiries or complaints made by or about you in relation to our website
- if you comment on our blog posts, the name you provide will be published and by posting a comment you accept this

We do not provide user information to third parties for any purposes other than to process payments (Stripe) and to produce statistical reports that help us better tailor our content to our readers' interests (Google Analytics, Squarespace Analytics). We do not provide user information to any third parties for marketing purposes.

If you subscribe to our newsletter, we will store your email address and name (if you've provided it) on MailChimp, which also tracks user data – for example, how many people have opened any given newsletter, how many people have clicked on links in our newsletter etc. If you no longer wish to receive our newsletter, you can easily unsubscribe by clicking the "unsubscribe" link in the newsletter itself, or by contacting us at info@vagabondvoices.co.uk.

 

Disclosures

If necessary we may disclose information about you to our employees or distributor for purposes within reason under this privacy policy. In addition, we could be required to provide information about you in the following circumstances:
- to the extent that the law requires us to do so
- in connection with active or prospective legal proceedings
- in order to establish, exercise or defence our legal rights
- if we sell our business, any information we still hold about you will be passed along with our assets

Except as disclosed in this policy, we will not provide your information to third parties. 

 

Security of your personal data

It is important to acknowledge that data transmission over the Internet can never be 100% secure. As such, we are unable to guarantee that information you send us online will never be compromised. However, we do guarantee that we'll take every precaution within our power to prevent the loss, misuse or alteration of your personal information.

We store your details on a secure server and use SSL-encrypted emails. If you ever receive a suspicious email from us, please get in touch with us directly rather than by replying to the suspicious email. We will never ask you for your credit card details via email, for example.

 

Policy amendments

We may make updates to this privacy policy from time to time, so it's worth checking back regularly to ensure that you're comfortable with our policies. If anything we've noted here concerns you, please don't hesitate to get in touch.

 

Your rights

You have a right to request that we send you any personal information that we hold about you. If you subscribe to our newsletter, you can unsubscribe at any time by clicking on the "unsubscribe" link at the bottom of our newsletter or by getting in touch with us directly via email or phone. 

 

Third party websites

In blog posts and other pages on this site we provide links to other websites (publishers, booksellers etc.). Please note that we're not responsible for the third party websites, who have their own privacy policies and terms of use.

 

Updating information

If you wish to update or correct any of the personal information that we hold about you, please contact us.

 

Contact

If you have any questions about our privacy policy and terms of use, please write to us via email at info@vagabondvoices.co.uk or call us at 0141 427 4818.

 

Data controller

Vagabond Voices is the data controller of this website.